ServiceNow is a Key based integration and does not require the setup of an app.

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Required Credentials of a Linked Account

To successfully connect with the ServiceNow integration, a Linked Account or an end-user will need to provide the following to connect:
  1. Instance URL
  2. Username
  3. Password
To understand how a Linked Account can get the above mentioned credentials, refer below.

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Getting Credentials of ServiceNow

To acquire the required credentials and connect a Linked Account, please follow the steps mentioned below: Connect a Linked Account
  1. Log in to your ServiceNow Developer account.
  2. Click on the Profile icon in the top right corner and select Manage Instance Password.
Navigation in ServiceNow
  1. Copy the Instance URL, Username and Password displayed on the screen.
Getting Credentials

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Activate Plugins in ServiceNow Instance

To use some of the APIs of ServiceNow, specific Plugins activation is required. For example, to use the Case and Contact API of ServiceNow, Customer Service plugin (com.sn_customerservice) needs to be activated. To activate a plugin, follow these steps:
  • Login into your ServiceNow instance.
  • In the top nav bar, click on All and go to Plugins under System Definition.
  • Under Available for You tab, search for the required plugin > Open it and click on Install button.
Activating Plugins in ServiceNow You have now successfully activated the Plugin.

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Actions and triggers

In Cobalt, you can create orchestrations of your use-cases using ServiceNow actions and triggers. Following are the set of ServiceNow actions and triggers supported by Cobalt.
  1. Get Attachment - Get an attachment in ServiceNow.
  2. Upload Attachment - Upload an attachment in ServiceNow.
  1. Create Case - Create a new case in ServiceNow.
  2. Get Case - Get case by ID in ServiceNow.
  3. Update Case - Update a case in ServiceNow.
  1. Creat Contact - Create contact by ID in ServiceNow.
  2. Get Contact - Get contact by ID in ServiceNow.
  3. List Contacts - List all contacts in ServiceNow.
  1. HTTP Request - Make HTTP API calls to any ServiceNow documented REST APIs.